We at Plivor.xyz are committed to providing our customers with the highest quality products and an exceptional shopping experience. In the event that you need to return a product, this Return Policy outlines the terms and procedures for initiating a return or exchange. Please read this document carefully to understand our return process and your rights as a valued customer.

1. General Return Policy

At Plivor.xyz, we understand that circumstances may arise where a product does not meet your expectations. We offer returns or exchanges for eligible products within 30 days from the date of delivery.

To qualify for a return:

  • The item must be unused, unworn, and in the same condition as when it was received.
  • It must include all original packaging, tags, and accessories.
  • Proof of purchase, such as an order confirmation email or receipt, must be provided.

2. Non-Returnable Items

Certain items are not eligible for return due to their nature or health and safety reasons. These include:

  • Perishable goods (e.g., food or flowers).
  • Personalized or custom-made products.
  • Gift cards and promotional items.
  • Health and personal care items (e.g., cosmetics or skincare products) that have been opened or used.

Please review the product description carefully before purchasing these items on Plivor.xyz.

3. Return Process

3.1. Initiating a Return

To start the return process, follow these steps:

  1. Contact our customer support team at support@plivor.xyz or via the contact form on our website.
  2. Provide your order number, the reason for the return, and any relevant photographs if the product is damaged or defective.
  3. Our team will guide you through the next steps and issue a Return Merchandise Authorization (RMA) number if your request is approved.

3.2. Packaging and Shipping

Once your return is approved:

  • Securely package the item to prevent damage during transit.
  • Clearly label the package with the RMA number.
  • Ship the item to the return address provided by our support team.

Please note: Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.

4. Refund Policy

4.1. Refund Eligibility

Refunds will be issued to the original payment method once the returned item is received and inspected. Refunds are typically processed within 5-10 business days after we receive the return.

We reserve the right to deny a refund if:

  • The item shows signs of use or damage not caused by our team.
  • The return is initiated after the 30-day return window.

4.2. Partial Refunds

In some cases, partial refunds may be issued for:

  • Items returned after the 30-day window but approved at our discretion.
  • Products with missing parts that do not affect usability.

4.3. Non-Refundable Costs

Shipping fees, handling charges, and any applied discounts are non-refundable.

5. Exchanges

If you wish to exchange an item for a different size, color, or variant:

  1. Initiate the process by contacting support@plivor.xyz.
  2. Follow the return process as outlined in Section 3.
  3. Once your return is approved, we will ship the replacement product upon availability.

Please note that exchanges are subject to stock availability on Plivor.xyz.

6. Damaged or Defective Items

We take quality assurance seriously. If you receive a damaged or defective item:

  1. Notify us within 48 hours of receiving the product by contacting support@plivor.xyz.
  2. Include photos of the damage or defect in your email.
  3. We will arrange for a replacement, repair, or refund at no additional cost to you.

7. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Double-check your bank account or credit card statement.
  2. Contact your bank or credit card provider, as it may take additional time for the refund to post.
  3. If the issue persists, contact our support team at support@plivor.xyz for further assistance.

8. International Returns

For international customers, please be aware:

  • Returns must adhere to the same guidelines outlined in this policy.
  • Additional customs fees or taxes incurred during the return process are the responsibility of the customer.

9. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. A gift certificate will be emailed to you once the returned item is received and processed.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

10. Contact Us

If you have any questions or concerns regarding our Return Policy, please reach out to our support team:

  • Address: 2942 1st Ave S, Seattle, WA 98134, Hoa Kỳ
    Phone: +12063973898
    Email: admin@plivor.xyz

Our team at Plivor.xyz is dedicated to resolving your issues promptly and ensuring a hassle-free return experience.

11. Modifications to the Policy

Plivor.xyz reserves the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review this page periodically for updates.

Thank you for shopping with Plivor.xyz! Your satisfaction is our priority.